Frequently Asked Questions
Q1 Can I send items back for exchange/refund?
If you find an item purchased faulty, damaged, incorrect colour/size or you simply don't like the item upon delivery, please return the item to us for a full refund or exchange to the address given below within 28 days of purchase. Please clearly mark on your order form which items are to be refunded or exchanged. Unfortunately we cannot pay your postage for any item you return but any replacement items will be sent free of charge. Please note we do not offer a refund or exchange on under garments due to hygiene regulations.
Under Ten Pounds
Clothing Direct
Returns Department
184 Nottingham Road
Basford
Nottingham
NG7 7BA
Q2 How do I create an account?
To create an account simply complete the account registration form.
Q3 Is Under Ten Pounds safe and secure?
We can assure you that undertenpounds.com is a secure website and all payments are managed by HSBC secure ePayments system.
Q4 What payments methods are accepted by Under Ten Pounds
We accept the following payments methods via HSBC secure ePayments system: Visa, MasterCard, Maestro (Switch), Solo & Visa Electron.
